How can we help?

Email support@hopintohangul.com. Include your app version and a description of the problem. Please do not send passwords or recovery codes.

Daily words and widgets

Open the app with an internet connection to refresh upcoming words and your membership. Widgets share this downloaded content. If a widget asks you to open the app, refresh the app first. Your iPhone controls when widgets update.

Korean pronunciation

V1 uses your iPhone’s Korean device voice. If no Korean voice is available, the app will tell you. Check your device’s speech and voice settings, then try again with an internet connection.

Membership and billing

Apple manages payments, trials and renewals. Use Restore purchases in the app to reconnect an existing membership. Manage or cancel your subscription in your Apple Account’s subscription settings. Deleting the app or its learning data does not cancel billing.

Your data

Use Delete learning data in the app to remove your mobile learning account. A separately linked web account has its own account controls. See our privacy policy for details.